Hello

I'm Ivo Varsakevski and I am ITIL 4 Managing Professional & ITIL 4 Leader with 12+ years of experience helping organizations improve IT services, optimize operations, and implement sustainable, business-aligned ITSM practices. Based in Amsterdam, The Netherlands.

Work

I combine strategic ITIL leadership with hands-on practical experience across ServiceNow, Jira Service Management, and Freshservice. I support clients with process design, tooling configuration, service governance, documentation, and continual improvement — always focusing on clear value, transparency, and measurable outcomes.

What I Can Help You With:

✔ ITIL-based process design (Incident, Problem, Change, Request, Knowledge, CMDB)
✔ ServiceNow / Jira configuration (workflows, SLAs, forms, automation)
✔ Service desk optimization & shift-left strategies
✔ ITAM/SAM process development + license optimization
✔ Service catalog structure & documentation
✔ Workshops, facilitation, and stakeholder engagement
✔ Continual improvement initiatives
✔ Operational maturity assessments
✔ Application lifecycle & vendor management
✔ Knowledge management implementation

Contact

Feel free to reach out